Official app support
How can we help?
Get help with DeviceScope Test, report a problem, or suggest a feature. A real person will review your message.
Before you email
Help us diagnose it faster.
Please include these details when they are available:
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01
Your device and OS For example: MacBook Pro 14-inch, macOS 15.5.
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02
The test you were using Camera, microphone, Bluetooth, location, or another capability.
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03
What you expected and saw Include the exact error message and a screenshot if possible.
Quick answers
Common questions.
Why does a test ask for permission?
DeviceScope Test requests access only when a test needs the related hardware or system service. You can deny the request or change access later in your device's privacy settings.
Are my test results uploaded?
Hardware readings and test results are processed and displayed on your device. We do not upload your camera preview, microphone input, location coordinates, or Bluetooth scan results to our servers.
Why is a feature unavailable on my device?
Some tests depend on specific hardware, operating-system APIs, or permissions. Availability can differ between macOS, iOS, Android, and individual device models.
How do I reset permission access on macOS?
Open System Settings → Privacy & Security, choose the relevant category, then review access for DeviceScope Test. Reopen the app after changing a permission.
Can I request a new test or feature?
Yes. Email us with the device, platform, and capability you would like us to support. Feature requests are reviewed alongside bug reports.
Your test data stays private.
Read how DeviceScope Test handles permissions, device information, and locally processed results.